Job Vacancy as Customer Service Support Engineer Microsoft Corporation (Shanghai, China)

Microsoft China

 

Advertised: 16-08-11 | Closing Date: 15-09-11  Must be fluent in Bahasa Indonesian This position represents Microsoft and provides technical support to Microsoft Enterprise Premier Customers across the Asia region providing high customer satisfaction. The candidate is required to be able to identify the root cause and provide customers with the solution in a timely manner for mission critical issues of Microsoft Windows Server, Exchange Server, SQL Server and relevant Microsoft technologies. This position will be based in Shanghai, China. Customer Service Support Engineer Microsoft Corporation (China - Requires relocation to Shanghai, China) Responsibilities: Customer Issue Resolution & Responsiveness Drive the communication with the customer to ensure the customer has confidence on problem resolution provided by Microsoft. Communicate with Indonesian customer using Bahasa Indonesia Language. Technical support to Microsoft Enterprise Premier Customers across the Asia region. Resolve critical issues of Microsoft products (Windows 2008 Server, Exchange Server, SQL Server, Active Directory#). Represent Microsoft and achieve high customer satisfaction. Use trace, protocol analysis, and other sophisticated tools to analyze problems. Act as the second tier support to take the escalation and solve the customer issue from subsidiary. Requirements: Bachelor or Master Degree in Computer Science, Engineering or equivalent experience. Must be proficient in Bahasa Indonesia and English (Both Oral and Written). Experienced in enterprise IT deployment, infrastructure System Administration. In-depth knowledge on one or more of Microsoft product or technology. In-depth understanding of Microsoft Windows Server products or other product family. Strong analytical logic and problem troubleshooting skills. Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit. Must have strong verbal and written English skills; A minimum of 2 years IT experience and demonstrate aptitude for providing superior customer service in politically charged environment. Strong analytical logic and problem troubleshooting skills. Microsoft is an equal opportunity employer and supports workforce diversity. PLEASE CONTACT: If you live OUTSIDE OF CHINA: Ivan: v-ivva@microsoft.com