Advertised:8-8-11 | Closing Date:7-9-11
DiGi is a leading mobile communications company providing a comprehensive range of affordable, convenient and easy to use wireless services to simplify and enrich the lives of its customers. We create value for our customers by selecting the most appropriate cutting edge technology so that they benefit from products and services that give them choice, convenience and control.
We have an established presence as a leader in voice and data prepaid services with a number of firsts that have set industry benchmarks for creativity and innovation. These services are offered under the DiGi Prepaid brand name. Our postpaid service under the DiGi Postpaid brand name delivers high quality voice as well as value-added mobile content and data services to both individual and corporate customers.
We aspire to be the Industry Shaper by taking leadership positions through series of innovative value propositions, simplicity and excellent execution.
Retention Specialist, - Berjaya Time Square, DiGi Retail Centre
(Kuala Lumpur)
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- Achieve all set targets and deliver the highest quality of service and customer experience in every customer enquiry and retail interaction.
- You are:
- Vary passionate about understanding customers, knowing their needs and expectations, and working towards exceeding them
- Comfortable working with systems and following fixed processes determined by the organization
- Able to manage KPIs closely and has strong follow-up capability
- Somebody who enjoys working with people, outgoing, fun-loving and with a positive attitude
- Dynamic, energetic and team spirited
- Your Responsibilities:
- Responsible for retention initiatives for various products at the Retail Center by understanding customer problems, seeking to resolve their issues, and to offer relevant product and incentives to retain the subscriber
- Responsible for keeping abreast with DiGi’s products, services, marketing campaigns (e.g. rate plans, contracts and handset packages), systems, processes and technology content / displays
- Involved and participates in ensuring the DiGi Retail Centre is a reflection and representation of the DiGi brand and organization at all times and DiGi property are properly handled / maintained (laptops, handsets, furniture, kiosks, touchscreens, POS)
- Proactively strives to achieve Retention KPI and to provide the relevant feedback and report to the Head of Retail Center and Product owner to improve retention processes and offerings.
- Ensures proper conduct, discipline and representation of the DiGi brand, value and organization at all times
- Responsible for grooming and maintenance of own appearance, ensuring it is aligned to DiGi’s expectations and standards
- An active participant in DiGi Retail Centre meetings : discuss KPIs, challenges, brainstorm ideas/action plans and forward plan
- Your Merits:
- Minimum Certificate / Diploma qualification with at least 2 - 3 years customer service experience.
- Good communication skills and language proficiency in English and BM. Mandarin is an added advantage
- Able to work independently with minimum supervision
- Excellent interpersonal skills
- Results & service oriented, proactive attitude
- Well groomed – neat & tidy, professional & pleasant disposition
- Must be willing to be located at any assigned DiGi Retail Centre / DiGi Centre whenever required
- Must be able to work shifts, during public holidays
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If your profile meets our requirements, please apply through www.digi.com.my/careers. |
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